CUSTOMER SERVICE

Shipping & Delivery
In-Stock Items are processed on the Next Business Day. Not including week-ends or Holidays. Please Allow 7-10 Days for Ground Shipping, 3-4 days for Priority Mail, 2-3 days for Express Mail. Contact us for Overnight shipments– available for in-stock items and must be received before 1:30pm. EST All of our items are ordered direct from the USA, Germany and other Countries then imported into our Anderson, SC warehouse. If a Backorder or Special Order has occurred you will be notified with your ETA. Due to the required International Shipping, Customs Clearances, and FDA Clearances required, ETA are generally set at 3 weeks. Sometimes the ETA is less due to an incoming shipment, or a little longer due to International Holiday Shut Down.

Privacy & Security
Your Privacy and security is very important to us. We understand your concerns about privacy, safety and security and want to assure you that we make every effort to safeguard your privacy through our system. We will never sell your information to a third party. Our mission is to help & support you with your needs- in a convenient and secure manner.

Returns & Replacements
Returns and Replacements must be received within 30 days of ship date. This date is posted on your Packing List. Must be in new & unused condition. We cannot refund or exchange items, if items were worn (less initial try-on) or soiled. You may return the unused product for a refund of the full purchase price (minus a 10 % restocking fee, shipping & handling, and return postage). Please complete bottom portion of your Packing List… Specify Refund or Exchange preferences. Please include Product, Product Instruction Leaflet, Product Box, copy of completed Packing List– Return all of this in a shipping box. Note: Shipping Envelopes will be refused due to postal damage that does occur. Ship back to our address:  BSOS Orthopedic Supply,  104 Winding Creek Road, Anderson SC 29621

Ordering
You can place your order using our webstore. We offer paypal as a simple, & secure credit payment method. If you would like to place an order by phone, using your credit card, you are welcome to call us. We are able to run your credit cards in-office as well. Our office hours are: Monday- Friday 10:30am- 5:00pm (Not including Holidays)

Payment, Pricing & Promotions
Our office offers easy payment methods.
We have your online security in mind, our webstore accepts all Major Credit Cards, or Paypal Payments and mail in checks.

We make every effort to provide you with High Quality Products that the Best Orthopedic Engineering is known for, and at competitive prices.
Check back with us often. We are always adding new items & options.

Viewing Orders
We will email you a copy of your order. Please take a moment to confirm all the information that we have is correct.
If you see any errors or changes that need to be made, please contact immediately.

Q; When is my payment secured?

Your payment is secured immediately when you place your order using our webstore online. We use a secure third party payment processor and paypal. These payment processors secure your payment immediately. After that part has been completed and secured then they will notify our office of your order. We do not have access to your credit card information or paypal accounts.

Q: When will I get my shipping and tracking information?
We will send you an email with your tracking number and the order will show up as ‘completed’ once your shipment is ready to ship.

Q: Why cant I find my order information, emailed confirmation or tracking information that was emailed to me?

Check your SPAM FOLDER. Many times “missing emails” can be found in your SPAM FOLDER.

Q: Can you tell me when I can expect to receive my order ?

A: You can take the tracking number given and plug it into Google Search Bar then you can see the expected delivery date for your specific item.

 

Understanding FSA & HSA: Your Guide to Smarter Health Spending

Smart Ways to Use Your Health Funds

When shopping for medical products like braces, supports, or pain relief wear, it’s important to know you may be able to use FSA or HSA funds. Here’s what that means and how it can benefit you:

What is an FSA?
A Flexible Spending Account (FSA) is a special account you put money into that you use to pay for certain out-of-pocket healthcare costs. You don’t pay taxes on this money, which means you save.

  • Use-it-or-lose-it: Most FSAs expire at the end of the year.
  • Employer-based: FSAs are offered by employers and must be set up through a workplace benefit program.
What is an HSA?
A Health Savings Account (HSA) is another type of savings account used for medical expenses, but it’s only available to those with high-deductible health plans (HDHPs).
  • Funds roll over: Money in an HSA stays with you, year after year.
  • More flexible: HSAs are often considered more flexible and are not tied to your employer
FSA & HSA: Frequently Asked Questions
  1. Can I use my FSA or HSA to buy a brace?
    Yes. Most orthopedic braces, supports, and compression wear are considered eligible expenses under both FSA and HSA plans.
  2. How do I use my FSA or HSA at checkout?
    Use your FSA/HSA debit card like a regular credit card at checkout. If you don’t have a card, you can pay upfront and submit the receipt to your provider for reimbursement.
  3. What if my item isn’t eligible?
    Some products may require a Letter of Medical Necessity (LMN) from your doctor. Check with your FSA/HSA provider before purchasing.
  4. Is shipping covered by FSA or HSA?
    Typically, only the product cost is eligible—not shipping or handling fees. Review your plan’s guidelines to confirm.
  5. Can I return items bought with an FSA or HSA?
    Returns are usually allowed, but your provider may need documentation or require that refunded amounts be returned to the account.
Shop with Confidence

Here is a link for a list of FSA Expenses….

Various Eligible Expenses

You can use your Health Care FSA (HC FSA) funds to pay for a wide variety of health care products and services for you, your spouse, and your dependents. The IRS determines which expenses can be reimbursed by an FSA.

Here are a few of the list of items that are on the list… many are included on our webstore.

    • Athletic treatments / braces
    • Bandages and related items (over-the-counter)
    • Compression or anti-embolism socks, stockings or hose (20-30 mmHg or 30-40 mmHg)
    • Crutches, canes, walkers or like equipment (purchase or rental)
    • Diabetic monitors, test kits, strips and supplies
    • Lactation Supplies: creams/ointment, pad/shields, storage bags/bottles
    • Masks
    • Medical supplies (for treatment of a medical condition)
    • Orthopedic & surgical supports
    • Over-the-Counter Product (for treatment of medical condition)
    • TENS Unit
    • Walking aids (canes, walkers, crutches, walking poles with rubber tips, and related supplies)

Updating Account Information
You can log-in to your account to update your account information. If you have a problem with this please contact us. We are here to help you!

BSOS Orthopedic Supply, LLC
104 Winding Creek Road, Anderson, SC 29621
(864) 540-6303 Office

Email: bsosortho@gmail.com